Madeleine S. Craig
Multi-Passionate Facilitator and Learning & Development Professional
FACILITATION
Excelling in facilitating in both face-to-face and virtual settings. Designing interactive sessions that progressively increase engagement, prioritizing rapport-building through strategic, lower-stakes engagement in the beginning and deliberately infusing psychological safety into the learning experience.
Training & Team Development
Specializing in creating onboarding programs that mirror the flow of work rather than siloing each aspect of training, as well as manager training that goes beyond processes, emphasizing the continual development of the soft skills that are essential for supporting a team. Designing and delivering programs that positively impact both team dynamics and overall business productivity.
Instructional Design
Focus on aligning training development with urgent business needs using a rapid development process that retains the crucial elements of the ADDIE model, ensuring that training aligns with key performance indicators (KPIs) and impacts both business success and individual learner growth.
Competency modeling
Laying the foundation for strong teams by collaboratively creating models that define successful performance, while enhancing quality hiring, streamlining performance management, and providing targeted and customized training.
Skills
- Training, workshop, and retreat facilitation
- Training & program development
- Instructional design
- Competency modeling, career pathing, and skills gaps analysis
- High potential team coaching
- Career coaching
- LMS implementation
- Storyline & Rise 360
- Photoshop & Canva
- Adobe InDesign
- Camtasia
- HTML & CSS
- Audacity
Services
Manager Training
As the saying goes, “People don’t leave jobs. They leave managers.” For better or worse, managers have a huge impact on the business. Find out how manager training can positively impact individual contributor productivity and employee retention. Click the video to watch a brief video on manager training.
Onboarding Design
Find out why the best onboarding design is an integrative experience of all aspects of the role. Click the video above to watch a brief video on onboarding design.
Instructional Design
Learn how I bridge the gap between formal instructional design methodologies and the reality of rapidly changing business needs. Click the video above to watch a brief video on instructional design.
Facilitation
Discover why psychological safety is an important part of effective facilitation, and why it’s absolutely essential to facilitating in virtual environments. Click the video above to watch a brief video on facilitation.
Competency Modeling
Find out why competency modeling is the backbone for building and growing the most effective team. Click the video above to watch a brief video on competency modeling.
High Performance Team Coaching
Learn why a cohesive team with a clear mission is essential to high performance. Click the video above to watch a brief video on high performance team coaching.
Design Sprints
Explore how a design sprint can help you identify and validate your product and service ideas quickly and cost-effectively. Click the video above to watch a brief video on design sprints.
“Madeleine helped us define the competencies needed to support the more than 20 SaaS products our team was responsible for, coordinated the training schedules for multiple cohorts, and helped conduct and assess evaluations of the trainees. I’ve used her model of Competency Modeling repeatedly since that first cohort, and am so thankful to have received instruction from a true Learning and Development professional.” ~Andrew Butterbrodt, Director of Customer Experience, Marketing
“The on-boarding process was the best I have ever experienced in my career. You were a huge part of building that curriculum. And I have always enjoyed the energy and vitality that you brought to our training sessions.” ~Bob Kennedy, Trainee
“Madeleine has a great talent for driving the conversation forward at a pace which is appropriate for the group but also mindful of the content needed to be covered. She excels at drawing people out to speak in a safe space. As a career coach, Madeleine leads with compassion and creates a safe space to explore the things that matter to you. She is incredibly astutte in her observations of human behaviour and reads between the lines to tease out ideas. She doesn’t direct the conversation but rather co-creates with you, leaving you feeling very seen and inspired.” ~Karen Steel, Customer Success Manager, Software
About Madeleine
Hello! I’ve been an adult learning professional, in both academia and in the corporate world, for over 20 years, as a college French professor, and as a corporate L&D professional.
Because I absolutely love supporting human development, I’ve also been professionally trained in both life coaching and high performance team coaching by Erickson International, and I have been doing life coaching work for over 10 years. In fact, I devote a significant portion of my life coaching work to supporting families struggling with a loved one’s substance abuse. (If you ended up here by mistake and were looking for the family addiction coaching, click HERE.)
Love to hike and cook. I have backpacked both the Sierras and the Superior Hiking Trail, and I once cooked and served a formal 10-course French dinner for 12 people to celebrate my birthday.
And I am a life-long dog lover who aspires someday to be a crazy dog lady (although, for now, I’m keeping that in check!)
And I love to get crafty with ALL. THE. THINGS. Including learning technology!
Let’s train & develop your people together
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You can expect a response to your inquiry within 2 business days.
Phone
(612) 385-0010
info@madeleinescraig.com